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CIPS L6M10 Exam Syllabus Topics:

Topic	Details
Topic 1	Understand the strategic logistical implications of globalization: This section measures the skills of Logistics Managers and focuses on evaluating the logistics challenges presented by globalization. It covers issues such as centralized versus regionalized inventory holdings, international logistics practices, and the impact of transportation pipelines on inventory costs. A key skill measured is identifying logistics challenges in a global context.
Topic 2	Understand the concept of reverse logistics and its impact on global logistics strategy: This section measures the skills of the target audience in assessing strategic factors influencing reverse logistics, such as government policies, economic considerations, and environmental impacts. It emphasizes understanding how these factors affect reverse logistics planning. A key skill measured is evaluating sustainability strategies in reverse logistics.
Topic 3	Understand global governance of the supply chain: This section measures the skills of Compliance Officers in assessing the impact of international legislation on globalized supply chains. It includes understanding jurisdictional issues and legal considerations affecting trade across multiple countries. A key skill measured is evaluating legal frameworks governing international trade.
Topic 4	Assess the strategic factors that influence reverse logistics: This section measures the skills of Logistics Coordinators in comparing factors affecting the implementation of reverse logistics strategies. It discusses challenges such as lack of infrastructure, forecasting difficulties, and perceptions of reverse logistics as a cost rather than a value-addition opportunity.

CIPS Global Logistics Strategy Sample Questions (Q64-Q69):

NEW QUESTION # 64
Mr. Mark works as a customer service manager for an e-commerce company called "ShopSmart." ShopSmart sells a wide range of products online, and Mark's team is responsible for addressing customer inquiries and issues. Below are five customer cases that need to be resolved. For each case, find the solution for the issue and select preventive measures.
Customer 1: Jane ordered a birthday gift for her daughter, but it arrived two days late, missing the special day. She had meticulously planned a surprise celebration, and the late delivery disrupted her plans. As a result, her daughter was left disappointed, and Jane is seeking not only a solution to the delayed delivery but also a way to make it up to her daughter.
Customer 2: Jack received a defective electronic gadget he ordered, and it's not functioning correctly. Jack wants to know how ShopSmart can rectify this situation and ensure that he receives a fully functional replacement or a refund.
Customer 3: Sarah received her order, but some items from her purchase were missing. Sarah is seeking a solution to get the missing items as soon as possible to avoid disappointment and inconvenience.
Customer 4: Mike noticed a billing discrepancy on his credit card statement related to a recent purchase. He's a loyal customer and has never encountered such an issue before. Mike is concerned about the erroneous charges on his statement and is looking for a prompt resolution and clarification regarding the billing error.
Customer 5: Emily wants a refund for a dress she ordered online, but it doesn't fit as expected. The dress size was not in line with ShopSmart's sizing chart, and Emily wants to return the dress and receive a refund promptly. She's looking for a hassle-free return process and a full refund for the purchase.
Q: How can Customer 1 Jane's issue be resolved?
Answer Options:

A. Refund the extra charges
B. Ensure a simple return process
C. Immediate shipping of the missing items
D. Special offer for the next purchase
E. Replacement or refund

Answer: D

Explanation:
To compensate for the inconvenience, ShopSmart can offer Jane a discount or a gift card for her next purchase. [P 166-169]

NEW QUESTION # 65
Peter, an international trade negotiator, is involved in discussions about creating a new international trade agreement. The agreement will cover emerging issues related to internet technologies and e-commerce. In the context of Peter's negotiations, how should the treatment of precedent be approached in new branches of international law, such as internet technologies and e-commerce?

A. Precedent should be disregarded entirely to encourage flexibility.
B. Variable and flexible use of precedent can be beneficial.
C. Precedent should be treated as a primary source of international law.
D. Precedent should always be followed without exception.

Answer: B

Explanation:
In new branches of international law, such as internet technologies and e-commerce, a flexible use of precedent helps adapt to evolving circumstances. [P-120]

NEW QUESTION # 66
Why is it important for organizations to balance their inventory levels effectively?

A. To prevent damage to perishable items during transportation
B. To maximize the value of their inventory assets
C. To maintain a constant flow of raw materials and packaging
D. To avoid the expense of unsold stock and warehousing costs

Answer: D

Explanation:
Balancing inventory levels is crucial to prevent unnecessary costs from excess stock and warehousing while ensuring supply chain efficiency. [P-4]

NEW QUESTION # 67
What drives Mark's reverse logistics implementation?

A. Customer pressure
B. Business value identification
C. Top management support
D. Government legislation

Answer: D

Explanation:
Compliance with laws, not intrinsic business value, drives adoption. [P-182]

NEW QUESTION # 68
Mr. Mark works as a customer service manager for an e-commerce company called "ShopSmart." ShopSmart sells a wide range of products online, and Mark's team is responsible for addressing customer inquiries and issues. Below are five customer cases that need to be resolved. For each case, find the solution for the issue and select preventive measures.
Customer 1: Jane ordered a birthday gift for her daughter, but it arrived two days late, missing the special day. She had meticulously planned a surprise celebration, and the late delivery disrupted her plans. As a result, her daughter was left disappointed, and Jane is seeking not only a solution to the delayed delivery but also a way to make it up to her daughter.
Customer 2: Jack received a defective electronic gadget he ordered, and it's not functioning correctly. Jack wants to know how ShopSmart can rectify this situation and ensure that he receives a fully functional replacement or a refund.
Customer 3: Sarah received her order, but some items from her purchase were missing. Sarah is seeking a solution to get the missing items as soon as possible to avoid disappointment and inconvenience.
Customer 4: Mike noticed a billing discrepancy on his credit card statement related to a recent purchase. He's a loyal customer and has never encountered such an issue before. Mike is concerned about the erroneous charges on his statement and is looking for a prompt resolution and clarification regarding the billing error.
Customer 5: Emily wants a refund for a dress she ordered online, but it doesn't fit as expected. The dress size was not in line with ShopSmart's sizing chart, and Emily wants to return the dress and receive a refund promptly. She's looking for a hassle-free return process and a full refund for the purchase.
Solution for the issue:

A. Refund the extra charges
B. Immediate shipping of the missing items
C. Special offer for the next purchase
D. Replacement or refund
E. Ensure a simple return process

Answer: E

Explanation:
Q: How can Customer 5 Emily's issue be resolved?
Explanation:
A simple return process should be provided for Emily, including a prepaid return label and clear instructions to ensure a hassle-free return experience. [P 166-169]

NEW QUESTION # 69
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Download Updated CIPS L6M10 Dumps and Start Preparation

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CIPS L6M10 Exam Syllabus Topics:

CIPS Global Logistics Strategy Sample Questions (Q64-Q69):

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